Complete Site Engineering Support
Refund & Cancellation Policy
At Highmark Engineering Services, we strive to maintain transparency and fairness in all our consultancy engagements. This policy outlines our terms regarding service cancellations and refund requests for our UK-based engineering consultancy and site support bookings.
1. Scope of Policy
This policy applies to all engineering consultancy services, topographical surveys, 3D modelling, and site setting-out bookings pre-arranged with Highmark Engineering Services. It covers both individual site visits and long-term project mandates.
2. Refund Eligibility
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Any services provided by Highmark Engineering Services are subject to no refund due to the nature of the services provided.
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Refunds are not issued for: change of mind after work has started , incorrect information provided by the client, delays caused by weather, access issues or third parties.
3. Cancellation Rules & Notice Periods
To manage engineering logistics effectively, we require the following notice periods:
- You may cancel with 7 Day's notice before the scheduled start date.
- Deposits are non‑refundable.
- Cancellations within 48 hours may incur charges for preparation, allocated time or travel.
4. How to Request
All cancellation requests must be submitted in writing via email to info@highmarkeng.co.uk. Please include your project reference number and the scheduled date of service.
Contact Details
If you have any questions regarding this policy, please contact us:
Email: info@highmarkeng.co.uk
Phone: +44 7460 014198
Address: Highmark Engineering Services, United Kingdom
Policy Effective Date: October 2023. Highmark Engineering Services reserves the right to update this policy at any time.